SAP Knowledge Base Article - Public

3463835 - Support policy and SLA for Workforce

Symptom

This KBA is to provide information on the following:-
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  • How to find most up-to-date version of the PDF document titled “support-policy-for-sap-cloud-services'?
  • How to find SLAs that pertain to support for our WorkForce Management Time and Attendance and other solutions?

Environment

Workforce Software

Resolution

    1.  Follow the below link to get 'support-policy-for-sap-cloud-services'
    2.  Follow the below link to get 'Service level agreements'    

                     Cloud Services Documents | SAP Trust Center

See Also

 2755069 - How to get access to the WorkForce Software Customer portal
  2484240 - Troubleshooting Workforce Time & Attendance

Keywords

KBA , XX-PART-WFR-TAM , SAP Time and Attendance Management by Workforce Software , How To

Product

SAP SuccessFactors Recruiting Posting all versions