Symptom
On online offer, the download button it is not working. Once that the candidate access the online offer, and click in "Download", it's possible to see an error: "File wasn't available on site". This is happening only with online offers since the release.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Initiate online offer for external candidate.
- Click on link in offer letter to go to online offer as candidate.
- Click Download Offer.
- Error message received in browser "File wasn't available on site" and a pdf is not generated.
Cause
This is a system defect.
Resolution
The engineering team is investigating this issue. This KBA will be update soon as we get an update about this defect.
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Keywords
online, offer, download, file, wasn't, available, wasnt, recruiting, management, error, pdf, message , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error