SAP Knowledge Base Article - Public

3463874 - Certificate's font not displaying correctly

Symptom

Custom certificate templates that do not have a specified font family are rendering with a different font.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Learning Administration >
  2. System Administration >
  3. Configuration >
  4. Certificate of Completion Templates >
  5. Search for the certificate template >
  6. Click on the 'Edit' icon >
  7. Click on the 'Preview' button >
  8. Observe that certificate font is different. 

Resolution

Our Engineering team has created a Code Fix to address this issue, which is planned to be delivered dia patch (2405p3) on 9-May-24 for stage environments and on 17-May-24 for production environments. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates in case the patch date changes.

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated. 

See Also

2171560 - How to mark a KBA or SAP Note as a favorite and get notified when it is updated - SAP for Me

Keywords

lms, learning, sf, successfactors, certificate, certificates, font, display, incorrect, template, custom, different, other, completion, LRN-160634, KI2405 , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2405