SAP Knowledge Base Article - Public

3463965 - [1H24] Issues While Uploading Images in LMS Custom Card and Banner

Symptom

Some admins are experiencing an error message saying "Failed to upload file" when they try to upload an image while creating a new custom card. Additionally, when attempting to upload an image while creating a Banner, the system gets stuck at the loading screen with the "three dots".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Custom Card:

  1. System Administration >
  2. Application Administration >
  3. Custom Cards >
  4. Add Card >
  5. Step 1: Enter Card Name >
  6. Next >
  7. Step 2: Enter the Title >
  8. Try importing any image >
  9. Result: ERROR: Failed to upload file.

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Banner:

  1. Access Learning Administration >
  2. System Administration > Application Administration > Banners >
  3. Create a new banner and try to add an image >
  4. The screen gets stuck on the three dots loading.

Cause

The permission "Company System and Logo Settings" within "Manage System Properties" permissions in BizX is a requirement for the import of banners and images in custom cards.

Resolution

Both banners and custom cards are new features in the ILX and the image upload is required in creation of both of them.
These features leverage existing image upload functionality and the admin permission requirement is carried over from BizX image upload functionality.

The "Company System and Logo Settings" within "Manage System Properties" permissions in BizX is a requirement for the import of banners and images in custom cards.

In order to upload the images, the permission must be assigned to the user in question.

This permission can be assigned under "Manage System Properties" in the Manage Permission Roles page in BizX according to SAP Help page Updating a Permission Role.

See Also

SAP Help Pages:

KBA:

Keywords

learning, release, 2405, b2405, 1h24, custom, cards, card, create, add, new, image, images, admins, Failed, upload, file, all, access, permission, loading, banner, banners, three, dots, stuck, freeze, freezes, application  , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning 2405

Attachments

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