Symptom
- To move your SAP Analytics Cloud CF tenant from its current datacenter to a new one, we will internally be migrating your tenant
- You will get a new tenant with URL changed according to the datacenter the tenant is migrated to
Environment
- SAP Analytics Cloud - Cloud Foundry tenant
Cause
This migration of tenants will secure continued access to your SAP Analytics Cloud tenant, so you can experience all the upcoming product updates planned for future releases.
Resolution
System Administrators are required to take action as below:
Authentication
If your tenant has a custom IdP enabled, System Administrators are required to take action as below:
- If the system owner has left the company or is unable to transfer the role before migration date, please contact your SAP Account Manager (or CEE) as soon as possible to have system ownership changed to someone else in the organization before migration date.
- After migration, to be able to access the SAP Analytics Cloud instance properly, please update the SAC metadata into your custom IdP by following there steps:
- Navigate to the IDP admin Console with S-user that has the same email address as the system owner (refer to SAC Help guide)
- Click on the application and download the service provider metadata file.
- Upload this service provider metadata file in the same application to your custom IDP (SAP IAS, Azure etc..).
- Now it should be possible again to access SAP Analytics Cloud.
Subaccount for Import Data connection and Live Tunnel connection
New SAC tenant will receive a new subaccount after migration and will require to re-establish Cloud Connector setup.
- Go to the Self-Service UI in SAP Analytics Cloud (System > Administration > Datasource Configuration). Click Edit. Input S-User then click Change S-User.
This step is always required even if it appears that the S-USER has already added. - Go to Cloud Connector. Click Add Subaccount and use information provided in Self-Service UI.
- After successful connection creation, click Cloud To On-Premise to configure Access Control. Click Import System setting button. Change Source to Subaccount then pick the subaccount prior to migration. Then complete Import; this will copy all mappings from one subaccount to current subaccount.
- Repeat the procedure if you have setup Multi-Location Cloud Connector.
Please Note: If your Cloud Connector is behind a strict firewall, you will need to reconfigure IP restrictions.
Live Data Connection to all On-Premise system
- As the tenant URL is changed, you need to re-configure CORS in all remote system of Live Data connections you have configured.
- Please refer to the appropriate sub-section under the SAP Analytics Cloud Help Guide in our Help Portal.
- You can also refer to this article in our Knowledge Base: https://launchpad.support.sap.com/#/notes/2589761
Live Connections to SAP Cloud Platform / SAP HANA Cloud with SSO
- You will need to re-download certificates and re-establish trust between systems.
- Please refer to Live Data Connection to SAP CP with SSO or Live Data Connection to SAP HANA Cloud Using an "SAP HANA Cloud" Connection in the user guide on how to perform these steps again.
Live Data Connection to SAP S/4HANA Cloud Edition via OAuth
- You will need to re-configure a new communication system in SAP S/4HANA Cloud.
- Please refer to Live Data Connection to SAP S/4HANA Cloud Edition via OAuth in the user guide on how to perform these steps again.
Google Drive and BigQuery Connections
If your connection is authenticated with Google account, you may need to manually Edit the connection and re-authenticate with Google, as the certificate revocation is controlled by Google.
SAP HANA Smart Data Integration
- You will need to obtain new XS user credentials in order to reestablish DP agent connectivity.
- Please refer to SAP Note 3475995 - SAP Analytics Cloud - SAP HANA Smart Data Integration Post Tenant Migration Steps
OAuth clients
- If your tenant has OAuth clients defined, the OAuth authorization and token URLs will be updated to use a new domain. You can check the System > Administration > App Integration tab to see the new URLs and then update your clients to use the new URLs.
- Please refer to this guide for more information on how to manage OAuth clients: https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/4f43b54398fc4acaa5efa32badfe3df6.html
See Also
- 3106876 - Custom SAML Identity Provider (IdP) update of all SAP Analytics Cloud (SAC) US2 tenants
- 3106902 - Connectivity update of all SAP Analytics Cloud (SAC) US2 tenants
- 3106846 - OAuth client update of all SAP Analytics Cloud (SAC) US2 tenants
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- Need More Help? Contact Support or visit the solution finder today!
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