SAP Knowledge Base Article - Public

3464007 - [ONB-35055] I9 form error when ListA and ListC both become Mandatory in I9Reverification - Onboarding 1.0


  • When a manager tries to complete the reverification of a foreign employee with a form I-94, the system throws an error and does not allow the manager to proceed without selecting a field on List C. However, those cases should only contain information on List A.
  •  When doing the I9 under the proof of eligible documents we have to either select List A or List C documents. However, even after selecting List A document, the system is prompting to select list C documents.
  • Error Message

    The following fields are required and must be filled in before you continue:
    - List C

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0


New Defect:

  • Engineering Team is already aware of the issue and is working for a resolution.



  • The Engineering Team has introduced a code-fix and is tentatively planned to be deployed on the 2H 2024 (b2411) release.
  • Tentative Fix Date: 21-Jun-2024
  • NOTE: Roadmap disclaimer applies.

Please monitor this KBA for the confirmation of the fix dates.


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SAP SuccessFactors Onboarding 2311


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