SAP Knowledge Base Article - Public

3464058 - Data Privacy Statement is not being displayed to the new hire from an assigned Country/Region- Onboarding

Symptom

A Data Privacy Statement was configured for a certain Country/Region, but it was not displayed for the new hire from this Country/Region.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. A Data Privacy Statement was created with the type set as "Onboarding External", and the assigned Country/Region set as Mexico.
  2. The onboarding was initiated for a new hire and the New Hire Data Review step was completed.

  3. As the new hire logs in, the Data Privacy Statement for Mexico does not pop up.

Cause

The candidate's location does not match the Country/Region assigned to the Data Privacy Statement.

Resolution

The Country/Region assigned to the Data Privacy Statement corresponds to the candidate's Organization Information > Organization Information > Location.

Please fill in a correct location for the candidate, and ensure that the location maintained in "Manage Organization, Pay, and Job Structures > location'' has a Country/Region that is also the same as the one assigned to the Data Privacy Statement.

See Also

2088071 - Data Privacy Consent Statement Settings in SuccessFactors Platform

Keywords

Data Privacy Statement, assigned country, new hire login, Data Privacy Consent Statement, Data Privacy Statement language, Data Privacy Statement country , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

Product

SAP SuccessFactors Onboarding all versions