SAP Knowledge Base Article - Public

3464088 - Spotlight preview Organization block error 404 "Looks like something went wrong. Please try again. If the issue persists, contact your system administrator." 1H 2024

Symptom

General users experiencing issue when viewing their own Organization Info on their Public Profile -> Spotlight view. The error 404 message “Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.”

When they navigate to Full Profile, they can view their organization information without issues.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Success Factors Employee Profile 1H2024 (2405)

 

Reproducing the Issue

  1. Log in to instance.
  2. Proxy as user X.
  3. Navigate to “Public Profile” and observe error 404 message in the Organization block. “Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.”
  5. Click to Full Profile -> Employment Information -> Organization Information. Observe no issues with visibility of Organization Information.
  6. The users have full permissions to the Organization:
  • company
  • business-unit
  • division
  • department

They can see these fields on the full profile.

Resolution

To Resolve this issue. Please make sure user has permission  on Employee data -> employment details-> Employment Details MSS. Graniting this permission will resolve the issue.

Keywords

Employee Profile, Spotlight, Organization Information, error 404, permissions, release 1H2024, KI2405 , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , Bug Filed

Product

SAP SuccessFactors Employee Central all versions

Attachments

Pasted image.png