SAP Knowledge Base Article - Public

3464110 - Error in Ticket: Please complete mandatory survey before completing the Ticket

Symptom

When changing the status of a ticket, you get the following error:

Please complete mandatory survey before completing the Ticket.

 

Environment

Cloud for Customer

Reproducing the Issue

  1. Go to the work center Service, view Tickets.
  2. Open the ticket respective ticket.
  3. Go to edit mode and change the status to "Completed".
  4. Click Save.
  5. You get the error.

Cause

There is a survey linked to this ticket which is still open.

Resolution

Please complete the open survey before you close the ticket.

You can check the Survey tab of the ticket to see which survey needs to be completed.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications 2402