Symptom
- After promoting SAP users, receives the below error when login with SAP user-
- Account Information Not Recognized: Logon failed. Please make sure you are a member of a valid mapped group (FWB 00029)
- Issue is happening after the users were promoted from another environment.
- To correct the issue, manually remove the SAP Alias from a user, and then re-imports it, and then it works fine, but issue if there are hundreds / thousands of users and can't do this for all of them.
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Environment
- SAP BusinessObjects Business Intelligence (BI) platform 4.x
- SAP BW 7.x (Authentication)
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
SAP Alias, Authentication, Users, group, promotion, import, FWB 00029, BI launchpad, 4.x , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
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