Symptom
- Users are not able to log in even after password reset
- Getting error after clicking log in:
Fingerprint: e6f3bc26d091c025b8c9be4f211f20ef81dd4c7c
The requested operation is not available.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Reset user password as an admin
- Logout
- Try to login with user new password
- Error: The requested operation is not available.
Cause
- Check Tool User Account Management -> No account data is missing. will show errors for those users
- Person id and Account UUID cannot be null
Resolution
- Run Check Tool
- Filter for User Account Management -> No account data is missing. (AccountDataMissingCheckExecutor)
- Run check
- Use Quick Fix to update the missing accounts with data in the Expected Login Name column
See Also
3396997 - [H2 2023] User Account management check tool enhancement
2088150 - Troubleshooting Login Issues for SAP SuccessFactors HXM Suite - SAP for Me
Keywords
e6f3bc26d091c025b8c9be4f211f20ef81dd4c7c, AccountDataMissingCheckExecutor, check tool, quick fix, No account data is missing, The requested operation is not available, login error , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , Problem
Product
SAP SuccessFactors HCM suite all versions