SAP Knowledge Base Article - Public

3464127 - Users are not able to login and getting error with Fingerprint: e6f3bc26d091c025b8c9be4f211f20ef81dd4c7c

Symptom

  • Users are not able to log in even after password reset
  • getting error after clicking log in:
    Fingerprint: e6f3bc26d091c025b8c9be4f211f20ef81dd4c7c
    The requested operation is not available.

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. as an admin reset the user password
  2. logout
  3. try to login with user new password
  4. Error : The requested operation is not available.

Cause

  • Check Tool User Account Management -> No account data is missing. will show errors for those users
  • person id and account uuid cannot be null  

Resolution

  1. Run Check Tool
  2. Filter for User Account Management -> No account data is missing. (AccountDataMissingCheckExecutor)
  3. Run check
  4. Use Quick Fix to update the missing accounts with data in the Expected Login Name column 

See Also

3396997- - [H2 2023] User Account management check tool enhancement

Keywords

e6f3bc26d091c025b8c9be4f211f20ef81dd4c7c, AccountDataMissingCheckExecutor, check tool, quick fix, No account data is missing , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , Problem

Product

SAP SuccessFactors HCM suite all versions