SAP Knowledge Base Article - Preview

3464179 - Knowledge Base Widget is not Working in Agent Desktop (Add-on)


  • Knowledge Base integration with C4C has been carried out per the SAP Help Portal documentation
  • When testing the Knowledge Base Widget from the Agent Desktop, users get the following messages:
    • KB Articles Unavailable.
    • Can't connect to knowledge base.
    • Ensure that knowledge base settings are correct, and that your provider's service is available.
  • Agent Desktop SBS (Side-by-Side) mode.




SAP Cloud for Customer core applications 2402


Knowledge Base Setup, Provider Details, User, Key, Secret, Communication Systems, Configure Communication, Test, KM Provider Endpoint, Administrator, Service and Social, Agent Desktop, Communication Configuration, HTTP Data, Errors, Outbound Communication System, Consultation. , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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