SAP Knowledge Base Article - Public

3464329 - Schedule publication is failing with error : 'Couldn't fetch the artifact from story export service' for the stories based on BW live connection in SAP Analytics Cloud (SAC)

Symptom

Schedule publication is failing with error : 'Couldn't fetch the artifact from story export service' for the stories based on BW live connection in SAP Analytics Cloud (SAC)

Environment

SAP Analytics Cloud Version: 2024.2.21
Connection - BW Live

Reproducing the Issue

  1. Login into SAC.
  2. Open the story.
  3. Click File > 'Schedule Publication'
  4. Click on Create.

Notice that the publication fails with error : 'Couldn't fetch the artifact from story export service'.

Cause

 The publication failed due to the exported PDF size exceeding the supported limit of 25MB (it was over 60MB). 

Resolution

Create the publication with multiple views to reduce the size of the schedule publication.

For example:

View 1 for page 1
View 2 for page 2
View 3 for page 3, etc..

Please check this help document for more information regarding schedule publication: https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/18850a0e13944f53aa8a8b7c094ea29e/86c2d7d88b134e45907453612c4f559a.html?locale=ru-RU&version=2024.15

Keywords

schedule publication, sac, bw live connection, advance feature, failed, delayed, cancelled. , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem

Product

SAP Analytics Cloud 1.0