SAP Knowledge Base Article - Public

3464487 - Timezone button not check automatically in outlook when visits is created without teams collaboration button.-SSI


When creating a Visit without MS Teams collaboration flag, then the Time zone in Outlook is not marked.

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SAP Cloud for Customer

Reproducing the Issue

1.Navigate to Visits. 

2.Create a new visit without collaboration button.

3.After the visit is synchronized, Notice that it is created without time zone checked in Outlook.


  1. Using SSI side we synchronize Visits, Appointments, Phone Calls from C4C to Outlook (basically all activities that do not have MS Teams collaboration flag).
  2. During the sync, we take Start/End dates in UTC format from C4C and in the same format we pass it to Outlook. Outlook converts the dates to its local configured time-zone. We do not set any additional time-zone parameters such as Timezone checkbox.


This is an expected behavior.

The time zone button will not be checked automatically when team collaboration button is not used.


C4C,MS Teams,Visits,collaboration button. , KBA , LOD-CRM-GW-OUT , Outlook , Problem


SAP Cloud for Customer core applications 2402


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