Symptom
When creating a Visit without MS Teams collaboration flag, then the Time zone in Outlook is not marked.
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Environment
SAP Cloud for Customer
Reproducing the Issue
1.Navigate to Visits.
2.Create a new visit without collaboration button.
3.After the visit is synchronized, Notice that it is created without time zone checked in Outlook.
Cause
- Using SSI side we synchronize Visits, Appointments, Phone Calls from C4C to Outlook (basically all activities that do not have MS Teams collaboration flag).
- During the sync, we take Start/End dates in UTC format from C4C and in the same format we pass it to Outlook. Outlook converts the dates to its local configured time-zone. We do not set any additional time-zone parameters such as Timezone checkbox.
Resolution
This is an expected behavior.
The time zone button will not be checked automatically when team collaboration button is not used.
Keywords
C4C,MS Teams,Visits,collaboration button. , KBA , LOD-CRM-GW-OUT , Outlook , Problem
Product
Attachments
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