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SAP Knowledge Base Article - PreviewSymptom
You defined a workflow to look into a ticket and consider the pattern of the warranty ID field of it. Despite what you are seeing in ticket, pattern does not match and workflow does not trigger.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2402
Keywords
Workflow, Warranty, ID, Matches, Pattern, Not, Working, Ticket, Wrong, Trigger , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , How To
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