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SAP Knowledge Base Article - PreviewSymptom
The following is the technical explanation of how Emails are threaded to an existing Case.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
Email, Thread, Case, Linked,Subject , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem
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