SAP Knowledge Base Article - Preview

3464641 - Custom Involved Party Being Removed During Save on Tickets

Symptom

You have created customer Involved Parties to be used in Tickets, they appear when you click on Redetermine Completely, however when you Save the Ticket, they disappear.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2402

Keywords

Vanish; Disappears; Automatically;  , KBA , LOD-CRM-SRP , Service Request Processing , How To

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