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3464693 - Error occurred when sending e-mail (error type NO_REC_BCS)

Symptom

A situation has arisen wherein jobs from a specific program are completing successfully, yet system errors are being encountered for failed email notifications. However, no errors are observed in the SOST transaction.

In transaction SM21, the system log records the following information:

DateTimeTypeProcess NumberClientUserMessage IDMessage Text
12.04.202415:33:03BTC<work process number><client><user>EMEJob JOBNAME /JOBID: Error occurred when sending e-mail 
12.04.202415:46:01BTC<work process number><client><user>EMEJob JOBNAME /JOBID: Error occurred when sending e-mail 

In transaction SM37, both jobs have completed successfully. However, the EMAIL_NOTIFICATION_JOB indicates an error of type NO_REC_BCS when sending the email.

Job Log Overview for Job JOBNAME123 / JOBID123
Date       Time     Message text                                                                               Message class Message no. Message type
12.04.2024 15:45:02 Job JOBNAME123 JOBID123 started                                                       00           516          S
12.04.2024 15:45:02 Step 001 started (program <ABAP PROGRAM>, variant <VARIANT>, user ID <USER>)      00           550          S
12.04.2024 15:46:01 IDoc transfer is finished, see <transaction> for results                                            00           001          S
12.04.2024 15:46:01 Job finished                                                                                    00           517          S

Once the job mentioned above is completed, it will activate the EMAIL_NOTIFICATION_JOB:

Job Log Overview for Job:    EMAIL_NOTIFICATION_JOB / 15450201
Date       Time     Message text                                                                                         Message class Message no. Message type
12.04.2024 15:46:01 Job EMAIL_NOTIFICATION_JOB 15450201 started                                                               00           516          S
12.04.2024 15:46:01 Step 001 started (program BTC_SEND_EMAIL, variant <VARIANT>, user ID <USER>)                       00           550          S
12.04.2024 15:46:01 Job JOBNAME123 /JOBID123: Error occurred when sending e-mail (error type NO_REC_BCS       )      BT           351          S
12.04.2024 15:46:01 Job finished                                                                                              00           517          S


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Product

SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA 2023

Keywords

BTC_CHECK_NOTIFICATION, NO_REC_BCS, BP_JOB_RELEASE, EMAIL_NOTIFICATION_JOB, BTC_SEND_EMAIL, EME,  , KBA , BC-CCM-BTC-JOB , Job Scheduling and Monitoring , Known Error

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