Symptom
After configuring Delegation of Approval, if a quote is submitted for approval, delegated approver is not receiving any email notification.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- In Setup go to Workflow/Approvals -> Approval Rule
- On Delegation of Approval table, set to true the Approve Parent
- In Setup -> Users -> Users, configure the Approve Parent of the Approver of the approval process
- In this case, Approve Parent is the person which will be able to approve the quotes in the place of the Approver originally chosen in the Approval Process
- Submit a Quote for the Approver
- Only the approver receives an email notification.
Cause
Expected Behavior
Resolution
- Delegated Approver (In this case Approving Parent) will not receive email notifications when approval is sent
- Approving Parent will only be able to see the Quotes that requires his approval in CPQ UI, under Awaiting for Approval -> Quotes that my team needs to approve.
See Also
Keywords
Approval Parent, Delegation of Approval, Approving Process, Approval, Workflow, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ 2023