Symptom
The changes in the address of a Contact in the Account Master Data are not being carried out to the Preview of a Sales Order document in the system.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Order Work Center.
- Go to the Sales Orders View.
- Search for the Sales Order ABC (where ABC represents the Sales Order ID).
- Open, Select View All.
- Navigate to the General tab.
- Select Preview button.
The Contact XYZ address is displayed as XYZ/YYYYY/123456 in the Sales Order Confirmation Template. (Where XYZ represents the Contact Name).
However, this is currently not the address maintained for the Contact XYZ in the Account Master Data.
Cause
Changes in the address of the Contact XYZ are not dynamically updated to the Preview of the Sales Order document. In this case a dummy change will be required to be performed in order to properly change the address of the Contact in the Sales Order preview according to the Account Master Data.
Resolution
In order to perform the dummy change to update the address of the Contact XYZ in the Sales Order ABC, the following steps should be performed:
- Go to the Account Management Work Center.
- Go to the Accounts View.
- Search for the Account EDF (Where EDF represents the Account ID).
- Open, Select View All.
- Navigate to the Contacts tab
- Mark the Contact ID XYZ (Where XYZ represents the Contact Name).
- In the field Address, Select the Value Box.
- Choose the desired address.
- Select Save button.
- Go to the Sales Order Work Center.
- Go to the Sales Orders View.
- Search for the Sales Order ABC (where ABC represents the Sales Order ID).
- Open, Select View All.
- Navigate to the General tab.
- In the Contact field, remove the Contact XYZ.
- Select Save button.
- In the Contact field, Enter the Contact XYZ again.
- Select Save button.
- Close the Sales Order ABC.
- Open the Sales Order ABC again.
- Select Preview button.
The updated Contact Address in the Master Data will be displayed for Sales Order preview.
Note: This solution is only applicable for the standard Sales Order Confirmation Template.
Keywords
address, contact, sales order, preview, sales order confirmation template, master data , KBA , AP-SLO-SO , Sales Order , How To