SAP Knowledge Base Article - Public

3464753 - Contact E-Mail Address is not editable


Cannot edit Contact's E-mail Address.

Reproducing the Issue

  1. Open an affected Contact
  2. Edit
  3. E-mail field is not editable


At the time of Contact's Relationship creation, the involved Account did not have an E-mail address. Checking the Account's Changes tab, you will see that the E-mail was added after the relationship was created. Workplace address details can only be maintained if the Account has an Address at the moment you create the relationship.


  1. Delete the Relationship from Contact, and re-create it again
  2. Now, E-mail (and other workplace fields) will be editable


e-mail address, address, workplace, contact, account, relationship, editable, edit , KBA , LOD-CRM-CON , Contact , Problem


SAP Cloud for Customer core applications 2402