Symptom
Cannot edit Contact's E-mail Address.
Reproducing the Issue
- Open an affected Contact
- Edit
- E-mail field is not editable
Cause
At the time of Contact's Relationship creation, the involved Account did not have an E-mail address. Checking the Account's Changes tab, you will see that the E-mail was added after the relationship was created. Workplace address details can only be maintained if the Account has an Address at the moment you create the relationship.
Resolution
- Delete the Relationship from Contact, and re-create it again
- Now, E-mail (and other workplace fields) will be editable
Keywords
e-mail address, address, workplace, contact, account, relationship, editable, edit , KBA , LOD-CRM-CON , Contact , Problem
Product
SAP Cloud for Customer core applications 2402