SAP Knowledge Base Article - Public

3464754 - In E-Mail Integration While Synchronizing With Outlook Mailing Server Is Facing An Error: "ISEC-002:"


When you try to synchronize the user on E-Mail Integration work center, you are receiving the following error message:

"ISEC-002: The Autodiscover service was not able to obtain the Exchange Web Services (EWS). URL: The Autodiscover service couldn't be located. Please review your credentials or contact your system administrator. "


SAP Cloud for Customer

Reproducing the Issue

1. Go to E-Mail Integration work center.
2. Open the User Settings work center view.
3. Try setting up Direct Logon (with username and password).
4. You receive the error message.


The selected authentication type works only with the on-premises solution.


You would need to use OAuth type of Access with your O365 environment.

See Also

Please check the following Microsoft Article for more details.

Deprecation of Basic authentication in Exchange Online


ISEC-002; Server Side; Groupware; Sync; Synchronization; Error; EWS; Autodiscover , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2402