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3464977 - HTTP 500 error seen when accessing some CMC items in BI 4.X


  • HTTP 500 error when accessing following pages in CMC
  1. License keys
  2. Folders
  3. Authentication
  • Other CMC items may also show same HTTP 500 error
  • Error from tomcat logs (catalina.out)- SEVERE [https-jsse-nio-] org.apache.coyote.AbstractProtocol$ConnectionHandler.process Failed to complete processing of a request java.lang.OutOfMemoryError: Metaspace



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Linux
  • Tomcat


SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3


http 500 error, CMC items, java heap, Out of Memory, Metaspace , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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