Symptom
Client side integration is not working with the "New Outlook" offered by Microsoft
Environment
SAP Cloud For Customer
Reproducing the Issue
1. You download the client side add-in from the C4C download store
2. After installing it and using the "New Outlook" interface, the add-in is not available
Cause
This is the expected behavior. Client side add-in is not supported in the "New Outlook" as COM(Component Object Model) add-ins are not supported in the "New Outlook"
Resolution
If "New Outlook" is required, Server side integration is still supported in "New Outlook".
Keywords
New Outlook, Client side, SSI, Not Supported , KBA , LOD-CRM-GW-OUT , Outlook , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem