SAP Knowledge Base Article - Public

3464997 - Client Side Integration is not working when trying to install to "New Outlook"


Client side integration is not working with the "New Outlook" offered by Microsoft 


SAP Cloud For Customer

Reproducing the Issue

1. You download the client side add-in from the C4C download store

2. After installing it and using the "New Outlook" interface, the add-in is not available


This is the expected behavior. Client side add-in is not supported in the "New Outlook" as COM(Component Object Model) add-ins are not supported in the "New Outlook"



If "New Outlook" is required, Server side integration is still supported in "New Outlook".


New Outlook, Client side, SSI, Not Supported , KBA , LOD-CRM-GW-OUT , Outlook , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer core applications 2402