SAP Knowledge Base Article - Public

3464997 - Client Side Integration is not working when trying to install to "New Outlook"

Symptom

Client side integration is not working with the "New Outlook" offered by Microsoft 

Environment

SAP Cloud For Customer

Reproducing the Issue

1. You download the client side add-in from the C4C download store

2. After installing it and using the "New Outlook" interface, the add-in is not available

Cause

This is the expected behavior. Client side add-in is not supported in the "New Outlook" as COM(Component Object Model) add-ins are not supported in the "New Outlook"

 

Resolution

If "New Outlook" is required, Server side integration is still supported in "New Outlook".

Keywords

New Outlook, Client side, SSI, Not Supported , KBA , LOD-CRM-GW-OUT , Outlook , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications 2402