SAP Knowledge Base Article - Public

3465073 - 1H2024 – Spotlight – Enhanced Accessibility of Public Profile for External Participants (error)

Symptom

  • External participants, who have been added for 360 forms, now have the ability to choose the Public Profile option from the dropdown menu. However, an error occurs upon selection.
  • “Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.”
  • Prior to this release, the option to select Public Profile was not available to external participants.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Reproducing the Issue

  1. Log in to SF instance.
  2. Follow KBA to add an external participant 2068705 - Participants - How to enable and add External Participants on 360 review forms - 360 Multi-Rater.
  3. You'll receive an email, click "accept".

  4. Request a verification code via the "verification code" button.
  5. Access your email inbox and copy the verification code.
  6. Now you can access the feedback form. Click in the top right corner on your profile. Here you can see the option to access "Public Profile" but upon clicking, you receive an error message.

 



Resolution

This is currently being investigated by our Engineering teams. This KBA will be updated with more information as we receive it.

No workaround currently available.

See Also

2068705 - Participants - How to enable and add External Participants on 360 review forms - 360 Multi-Rater.

Keywords

Spotlight, error, 360 forms, external participant, public profile, INC8134048, employee profile, KI2405 , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-MTR-PAR , Internal and External Participants , LOD-SF-EP , People Profile (Employee Profile / PP3) , How To

Product

SAP SuccessFactors Employee Central all versions

Attachments

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