Symptom
Error message "Error while retrieving tenant information" is raised when trying to access the Order to Cash Dashboard app.
Environment
SAP S/4HANA Cloud
Reproducing the Issue
- Open the App Order to Cash Dashboard.
- The error message "Error while retrieving tenant information." is raised on the screen.
Cause
The wrong system is being used.
Resolution
- Embedded SAC is connected to client 100 of the development system.
- The user is very likely using the Development Tenant.
- The user should be using the Customizing Tenant instead.
See Also
Keywords
Error while retrieving tenant information, order to cash dashboard, sales, sales order, dashboard, app, F4663 , KBA , SD-ANA-2CL , Analytics (Public Cloud) , Problem
Product
SAP S/4HANA Cloud Public Edition 2402