SAP Knowledge Base Article - Public

3465077 - Error: "Error while retrieving tenant information" raised when trying to access the Order to Cash Dashboard

Symptom

Error message "Error while retrieving tenant information" is raised when trying to access the Order to Cash Dashboard app.

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Open the App Order to Cash Dashboard.
  2. The error message "Error while retrieving tenant information." is raised on the screen.

Cause

The wrong system is being used.

Resolution

  • Embedded SAC is connected to client 100 of the development system. 
  • The user is very likely using the Development Tenant.
  • The user should be using the Customizing Tenant instead.

See Also

3286242 - Error while retrieving tenant information - S/4HANA Cloud

Keywords

Error while retrieving tenant information, order to cash dashboard, sales, sales order, dashboard, app, F4663 , KBA , SD-ANA-2CL , Analytics (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition 2402