SAP Knowledge Base Article - Preview

3465078 - Phone call interaction in Agent Desktop (Add-On) is not created after incoming phone call is accepted

Symptom

  • You are using Agent Desktop (add-on)
  • You are using a Widget base integration
  • When an inbound call is accepted, the expectation is that the phone call interaction would be created
  • No interaction is created even when there is no errors shown


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Environment

  • SAP Cloud for Customer core applications
  • Agent Console Add-On for SAP Service Cloud

Product

SAP Cloud for Customer core applications 2402

Keywords

Agent desktop, Agent Console, Interaction Records, Search, Side by side, add-on, activity, creation, customer hub , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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