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3465179 - How SLA is calculated in Service Availability


1. How are Service Level Agreements (SLA) calculations done for a managed system with more than one application server, where there has been downtime for only one application server

2. How are false System Availability alerts in System Monitoring considered in Service Availability Management 



  • SAP Solution Manager 7.2


SAP Solution Manager 7.2


Server downtime; SLA (Service Level Agreement); Service availability; Outage; SLA impact , KBA , SV-SMG-ADM-DTM , Downtime / Work Mode Management , How To

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