SAP Knowledge Base Article - Public

3465548 - ERROR: "Please verify SAP Cloud Platform Cloud Connector connection status...HTTP Status:503, Action: Check version" when trying to add a location in SAC.

Symptom

Below error appears when trying to configure a new Location ID in SAC:

"Please verify SAP Cloud Platform Cloud Connector connection status; and check the Cloud Connector Logs to see if the network firewall is blocking external access. If connected, please contact SAP Support regarding backend connectivity issue. HTTP Status:503, Action: Check version..."

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Log on to SAP Analytics Cloud (with an administrator account)-->System -->Administration -->Data Source Configuration.
  2. In the On-premise data sources section -->Select Add a new location (= Create new Location ID). 
  3. Enable Agent and set it to "ON".
  4. Enter the following information (Host  + Port  + Username  + Password).
  5. Select Create --> Location ID is not configured correctly.
  6. Click on Check Configuration in Location ID:

    >> The following error occurs: "Please verify SAP Cloud Platform Cloud Connector connection status; and check the Cloud Connector Logs to see if the network firewall is blocking external access. If connected, please contact SAP Support regarding backend connectivity issue. HTTP Status:503, Action: Check version..."

Cause

Under investigation by the development team.

Resolution

Under investigation by the development team.

Keywords

Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Issue, sapanalyticscloud, sap analytical cloud, sap analytical cloud, cloud connector, agent, tomcat , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0