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SAP Knowledge Base Article - PreviewSymptom
Both Contact & Account details are not getting determined automatically while converting an Unassociated Mail to a new Ticket.
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Environment
SAP Cloud for Customer
Keywords
Multiple, Matching contacts, Unassociated E-mail, Ticket, Business Partners, Contact determination, Account determination, Manual ticket convert , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , How To
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