Symptom
Texts are getting deleted automatically in the customer master data.
Environment
SAP S/4HANA Cloud
Reproducing the Issue
- Open Manage Business Partner Master Data App
- Search relevant BP Id & open it
- Change the Display in BP role to customer
- Navigate to the customer:texts
- Here the maintained text is disappeared.
Cause
The cause for the issue is no change documents are written by default for customer texts.
Resolution
For the customer text, no change documents are written by default. Hence there is no chance to find out what caused the text to be deleted.
The fact that change documents are usually not generated for performance reasons is documented in FAQ note 2515264 - Logging of tables STXH and STXL (the steps to activate in Public Cloud are not available).
See Also
Keywords
Customer texts, Business partner, Text missing , KBA , LO-MD-BP , Business Partners , Problem