3465647 - Behavior of Workflow Approval on SF Mobile App

• User is not able to approve/decline/update a workflow in SF Mobile App
• When trying to approve a custom MDF workflow at SF Mobile App, system displays the error message: "Failed to process your response. Please try again later."
• Even if there is a custom error message created for a custom MDF workflow approval, the custom message displays correctly on web/browser versions, but on mobile still the default message will be shown.

• SAP SuccessFactors HCM Suite

• Metadata framework (MDF)

• SAP SuccessFactors Mobile

1. At SF browser
   1. Go to "My pending requests" on web
   2. Find the request for a custom MDF workflow
   3. Try to approve and get the custom error that was configured for this workflow or the workflow will get approved as expected
2. Login to mobile
   1. Go to To-Do
   2. Find the request for a custom MDF workflow
   3. Try to approve and get the error: "Failed to process your response. Please try again later"

This is an expected behavior as per system designed.

As per system design, custom MDF workflows can't be approved/declined/updated via SF Mobile App.

Within this logic, it is by design that the mobile UI will show the general error message after clicking any action (approve/decline/send back/...) on the workflow, even if there is a custom error message pre-configured.

• KBA 2562069 - Scenario based business rules for MDF objects, Parameters, Limitations and other information about custom MDF Business Rule configuration scenario
• KBA 2544336 - Custom MDF workflow and its behaviors depending on Pending Data = Yes/ No.
• KBA 2561999 - Custom MDF - Workflows in MDF FAQs

successfactors, mobile, MDF, custom MDF, rule, business rule, custom rule, error message, error, workflow, approve, metadata framework, Failed to process your response. Please try again later, , KBA , LOD-SF-PLT-MOB , Mobile Issues , LOD-SF-MDF , Metadata Framework , LOD-SF-MDF-WFL , Custom Object based Workflows , LOD-SF-MDF-RUL , Custom Oject based Business Rules , Product Enhancement