Symptom
When utilizing the Integrated Learning Experience (ILX) home page, there is now a drop-down menu that can direct a user to different links such as:
- Learning Administration
- Learning History
- Easy Links
- Curricula
When accessing these links, a new tab/window is opened in the browser instead of being redirected in the same window. The Learning Administration new tab can cause timeout issues.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
For Learning Administration timeout:
- Go to Learning as an end user
- Make sure the ILX page is present
- Click the dropdown menu on the top right hand side of the Learning screen
- Choose Learning Administration and let it load fully in the new tab
- Navigate in Learning user tab and then proceed back to the learning admin side
- Attempt to access a record and the page will just load and eventually state that the session is not available
Cause
This is a Known Issue.
Resolution
All links except Easy Links are not supposed to navigate to a new tab. This behavior will be changed in future releases. As for Learning Administration link, it will also navigate in the same window/tab and will not cause a timeout. We do not support having both the Learning User and Learning Admin session open in the same browser.
Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2405, LRN-161191, learning, administration, link, new, tab, window, session, invalidated, invalid, timeout, time, out, kicked, out, , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error