Symptom
Issue 1:
- Since 1H 2024 release, candidates click on Public Profile and error occurred like below:
Looks like something went wrong
Please try again. If the issue persists, contact your system administrator
Error Code: NotFound
Error Code: NotFound
Issue 2:
- When the external User Logs in and clicks on "New Experiences" via the Settings Tab, they receive the following error:
Looks like something went wrong
Please try again. If the issue persists, contact your system administrator
Error Code: 404 Page Not Found
Error Code: 404 Page Not Found
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
Issue 1:
- Login as the external user
- Click on Profile
- Select Public Profile
Issue 2:
- Login as the external user
- Click on Profile > Settings
- Select New Experiences
Cause
Cause 1:
- The public profile feature in Employee Central is a new feature and it is not designed to work for candidates until they become active internal employees.
Cause 2:
- The feature is used to view the latest enhancements within People Profile and Org Chart and not for external users.
Both of the above mentioned issues are known errors and Engineering Team are actively working to fix the issue.
Resolution
- Onboarding product team is in discussion with EC product team on how to disable these feature to external candidates.
- Kindly bookmark this KBA to understand when is the fix date.
Workaround for Issue 1:
- As of now, it is recommended to disable the feature from Company System and Logo Settings >> Enable the latest People Profile.
No workaround for Issue 2.
See Also
Keywords
2405, release, Public Profile, Employee Central, EC, Candidates, latest People Profile, New Experiences, Settings, External User Login, Errorcode , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Known Error
Product
SAP SuccessFactors Onboarding 2405