SAP Knowledge Base Article - Public

3465877 - [Known Issue] Error Messages displayed with the new hire clicks on "Public Profile" and "New Experiences"

Symptom

Issue 1:

  • Since 1H 2024 release, candidates click on Public Profile and error occurred like below:

Looks like something went wrong

Please try again. If the issue persists, contact your system administrator
Error Code: NotFound
 
Issue 2:
  • When the external User Logs in and clicks on "New Experiences" via the Settings Tab, they receive the following error:

Looks like something went wrong

Please try again. If the issue persists, contact your system administrator
Error Code: 404 Page Not Found
 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Issue 1:

  • Login as the external user
  • Click on Profile
  • Select Public Profile

Issue 2:

  • Login as the external user
  • Click on Profile > Settings
  • Select New Experiences

Cause

Cause 1:

  • The public profile feature in Employee Central is a new feature and it is not designed to work for candidates until they become active internal employees.

Cause 2:

  • The feature is used to view the latest enhancements within People Profile and Org Chart and not for external users.

Both of the above mentioned issues are known errors and Engineering Team are actively working to fix the issue.

Resolution

  • Onboarding product team is in discussion with EC product team on how to disable these feature to external candidates.
  • Kindly bookmark this KBA to understand when is the fix date.

Workaround for Issue 1:

  • As of now, it is recommended to disable the feature from Company System and Logo Settings >> Enable the latest People Profile. 

No workaround for Issue 2.

See Also

Keywords

2405, release, Public Profile, Employee Central, EC, Candidates,  latest People Profile, New Experiences, Settings, External User Login, Errorcode , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Known Error

Product

SAP SuccessFactors Onboarding 2405