3466152 - Error 'You can't enroll in this benefit because there is an error with the Eligibility rule configuration. Please contact your administrator'

For Benefits enrolment, user gets the error 'You can’t enroll in this benefit because there is an error with the Eligibility rule configuration. Please contact your administrator.' 

For Benefits claim, user gets the error 'You can’t claim this benefit because there is an error with the Eligibility rule configuration. Please contact your administrator.'

Additionally, users may not see eligible Benefits for claims/enrolments. These issues are observed after 1H 2024 release. 

• SAP SuccessFactors Employee Central
  • Global Benefits

As part of the new rule scenario features in 1H 2024 release, we have added a new rule field while creating Benefits for the Benefit Types mentioned in the below table:

Benefit Type	Old Rule Field	New Rule Field
Allowance	Eligibility Rule (eligibilityRuleId)	Allowance Eligibility Rule (eligibilityRuleForAllowance)
Reimbursement	Eligibility Rule (eligibilityRuleId)	Reimbursement Eligibility Rule (eligibilityRuleForReimbursement)
Savings Plan	Eligibility Rule (eligibilityRuleId)	Savings Plan Eligibility Rule (savingsPlanEligibilityRule)
Pension (applicable for workplace and savings plan pension type)	Eligibility Rule (eligibilityRuleId)	Pension Eligibility Rule (pensionEligibilityRuleId)

We have created a migration script to copy the rule assigned in old rule field to new rule field with 1H 2024 deployments. However, the migration may fail in a few instances due to data issue errors on save of Benefit; hence the rule is not copied to new rule field. A few examples where the migration may fail are as following: One of the reason for the migration failure was that the effective date of Benefit and related Currency were not matching. 

Due to this migration failure, those Benefits become eligible for all employees as the eligibility rule did not get copied in the new rule field. We have implemented a check to prevent enrolments/claims for the Benefits for which the rule migration failed. You get the error messages due to this reason. 

For the issue where users don't see eligible Benefits, it occurs because the entitlement amount is not filled as it is defined in the eligibility rule which did not get copied to the new field. 

If you're facing any of the above issue, please associate the eligibility rule for the impacted Benefit to the new Rule Field. Also, please ensure that the Benefit related data are valid in order to avoid issues. For example, if it's related to a Reimbursement type benefit, you cna associate the by following these steps:

1. Go to Benefits Admin Overview > Search for the Reimbursement benefit
2. For the latest record of the benefit that's effective as of today, Take Action > Make Correction
3. Scroll down to Step 8 'Specify Claim / Reimbursement Details ( if Benefit Type is Reimbursement)'
4. Under the sub-section 'Benefit Reimbursement Details' > Select the correct rule for the field 'Reimbursement Eligibility Rule'
5. Save

NOTE: If you're facing this issue, you should contact SAP Product Support with the instance id, Support Access Id, affected Benefits' details and any other relevant details that may be helpful. Support may have to contact Engineering Team to know list of Benefits that may have data issues, what kind of data issues, etc. Once you correct the data manually, Engineering will re-run the migration to ensure that all Benefits in your instance are successfully migrated. Please note that the migration is possible only if you do not have any Benefits data issues with respect to these impacted Benefits.  

3468304 - Unable to view Pension type benefits on Employee Profile

BEN-16767, migration, validation, eligibility, entitlement amount, currency, b2405, missing, eligible, rule , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM Core 2405