SAP Knowledge Base Article - Preview

3466152 - Error 'You can't enroll in this benefit because there is an error with the Eligibility rule configuration. Please contact your administrator' in 1H 2024

Symptom

For Benefits enrolment, user gets the error 'You can’t enroll in this benefit because there is an error with the Eligibility rule configuration. Please contact your administrator.' 

For Benefits claim, user gets the error 'You can’t claim this benefit because there is an error with the Eligibility rule configuration. Please contact your administrator.'

Additionally, users may not see eligible Benefits for claims/enrolments. These issues are observed after 1H 2024 release. 


Read more...

Environment

Global Benefits

Product

SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM Core 2405

Keywords

BEN-16767, migration, validation, eligibility, entitlement amount, KI2405, currency, b2405, missing, eligible, rule , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.