SAP Knowledge Base Article - Public

3466293 - Delegated Workflow requests are neither shown in Redesigned View Pending Workflows page nor in Home page UI- 1H2024

Symptom

When proxied as Workflow Delegator and navigated to View Pending Workflows, Workflow requests that are delegated are neither shown in new version (Redesigned View Pending Workflows introduced in the 1H 2024 Release) nor in Home page UI.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM suite

Reproducing the Issue

  1. Trigger a workflow.
  2. As an Approver Delegate the workflow to new approver.
  3. Proxy as Delegator > Navigate to View Pending Workflows.
  4. Observe that workflows that are delegated are not shown in new version of View Pending Workflows.
  5. Even workflow request is neither displayed under Approval cards nor in To-Do Menu in home page UI.

Resolution

  • This is an Expected behavior that the Redesigned Experience of Viewing Pending Workflow Requests doesn't show up delegated workflow requests for the old Approver (Delegator) as the new UI no longer lists requests waiting for the current user's approval.
  • We have an enhancement ticket to enhance this behavior, but it is currently under consideration by the engineering team and not yet finalized on the fix date.
  • The enhancement ticket number is ECT-235567.
  • You can reach out to your CSM in order to track this enhancement ticket.
  • Workaround: Use Previous version of View Pending Workflow (Navigate to View Pending Workflows > Switch to Previous version).

See Also

Guide:

Keywords

ECT-235567, KI2405, 1H2024, b2405, INC8169418, workflow request,  workflow, delegation, delegator, delegatee, workflow delegation, auto delegation, trigger, pending workflow, page, approval, previous version, home page, release, new version , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-WFL-DEL , Workflow Delegation , Product Enhancement

Product

SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM Suite 2405