Symptom
When proxied as Workflow Delegator and navigated to View Pending Workflows, Workflow requests that are delegated are neither shown in new version (Redesigned View Pending Workflows introduced in the 1H 2024 Release) nor in Home page UI.
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors HCM Suite
Reproducing the Issue
- Trigger a workflow.
- As an Approver Delegate the workflow to new approver.
- Proxy as Delegator > Navigate to View Pending Workflows.
- Observe that workflows that are delegated are not shown in new version of View Pending Workflows.
- Even workflow request is neither displayed under Approval cards nor in To-Do Menu in home page UI.
Cause
This is an Expected behavior that the Redesigned Experience of Viewing Pending Workflow Requests doesn't show up delegated workflow requests for the old Approver (Delegator) as the new UI no longer lists requests waiting for the current user's approval.
Resolution
We have an enhancement ticket to enhance this behavior, but it is currently under consideration by the engineering team and not yet finalized on the fix date.
The enhancement ticket number is ECT-235567. You can reach out to your CSM in order to track this enhancement ticket.
Workaround
Use Previous version of View Pending Workflow (Navigate to View Pending Workflows > Switch to Previous version).
See Also
Guide:
Keywords
ECT-235567, KI2405, 1H2024, b2405, INC8169418, workflow request, workflow, delegation, delegator, delegate, workflow delegation, auto delegation, trigger, pending workflow, page, approval, previous version, home page, release, new version , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-WFL-DEL , Workflow Delegation , Problem