SAP Knowledge Base Article - Preview

3466345 - Mismatched Phone Call Start and End Times After Importing Phone Calls via Data Import

Symptom

  • After importing Phone Calls via Data Import, the start and end times are changed by x amount.
  • The uploaded attached file shows that everything except the date/time is correct.
  • The time defined in the Excel file is X number of hours earlier or later than the time of the call entry. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Service Cloud, time zone, calls, logged, imported data, GMT time, wrong time, time offset, Zulu, time conversion , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , Problem

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