SAP Knowledge Base Article - Public

3466364 - Workflow Rule fails Randomly with Field Update that uses Formula


Workflow Fails with message as below:

  • An error occurred while evaluating the formula.


SAP Cloud for Customer

Reproducing the Issue

  1. Create a workflow rule with formula
  2. Fields used in the formula should be a number and longer than 6 digits
  3. Workflow rule fails randomly with mentioned error message


When the number being evaluated in the formula is longer than 6 digits, the number is shown in different format depending on the User's 'Decimal Notation' Setting.

It will show as '1 234 567,89' or '1.234.567,89' or '1,234,567.89'. When it is considered as '1 234 567,89', the system processes it as '1', '234' and '567,89'. Therefore the formula fails with an error.


Go to Affected User and change 'Decimal Notation' to either '1,234,567.89' or '1.234.567,89'


Workflow rule, formula, decimal notation , KBA , LOD-CRM-WKF , Workflow , Problem


SAP Cloud for Customer core applications 2402