SAP Knowledge Base Article - Public

3466438 - "Sorry, we've encountered an error during the account verification setup. Please try again later."error occurs when click Verify Account for step 4 of configuring custom IDP in SAP Analytics Cloud (SAC)

Symptom

In step 4 of configuring custom IDP in SAC by following the steps in the SAC help guide Enable a Custom SAML Identity Provider, click the Verify Account button. The following error message pops up: 

"Sorry, we've encountered an error during the account verification setup. Please try again later."

The below error can be seen in web browser HAR trace:

  • errorDetails: [{message: "uploadIdPMetadata failed with 500 status", bUIMessage: false, bWarning: false}]
    1. 0: {message: "uploadIdPMetadata failed with 500 status", bUIMessage: false, bWarning: false}
      1. bUIMessage: false
      2. bWarning: false
      3. message: "uploadIdPMetadata failed with 500 status"
      4. message: "uploadIdPMetadata failed with 500 status"
      5. stack: ""
      6. status: 500

Environment

  • SAP Analytics Cloud (Enterprise)

Reproducing the Issue

  1. Login to SAC.
  2. Go to System -> Administration -> Security.
  3. Upload SAML IDP metadata.
  4. Click Verify Account.
  5. Notice that error happens.

Cause

  • The issue occurred because of SAML meta data mismatching.

Resolution

  • Correct the SAML meta data matching issue.

See Also

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Keywords

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Product

SAP Analytics Cloud all versions