Symptom
In step 4 of configuring custom IDP in SAC by following the steps in the SAC help guide Enable a Custom SAML Identity Provider, click the Verify Account button. The following error message pops up:
"Sorry, we've encountered an error during the account verification setup. Please try again later."
The below error can be seen in web browser HAR trace:
- errorDetails: [{message: "uploadIdPMetadata failed with 500 status", bUIMessage: false, bWarning: false}]
-
- 0: {message: "uploadIdPMetadata failed with 500 status", bUIMessage: false, bWarning: false}
- bUIMessage: false
- bWarning: false
- message: "uploadIdPMetadata failed with 500 status"
- message: "uploadIdPMetadata failed with 500 status"
- stack: ""
- status: 500
- 0: {message: "uploadIdPMetadata failed with 500 status", bUIMessage: false, bWarning: false}
Environment
- SAP Analytics Cloud (Enterprise)
Reproducing the Issue
- Login to SAC.
- Go to System -> Administration -> Security.
- Upload SAML IDP metadata.
- Click Verify Account.
- Notice that error happens.
Cause
- The issue occurred because of SAML meta data mismatching.
Resolution
- Correct the SAML meta data matching issue.
See Also
- SAP Analytics Cloud administration community topic page
- 2571892 - Best Practice - How to configure SAP Analytics Cloud SAML SSO using Azure Active Directory Services
- SAML SSO and User Management in SAC with SAP Identity Authentication Service | SAP Blogs
- 2411608 - SAP Analytics Cloud SAML authentication *** Collective KBA ***
- 2659735 - Troubleshooting CORS issues with SAP Analytics Cloud (SAC)
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
-
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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