SAP Knowledge Base Article - Public

3466443 - Learning only user > The "Buy Course" button isn't displayed to the user, only "Start Course" is

Symptom

Learning only user > The "Buy Course" button isn't displayed to the user, only "Start Course" is. With that, a new purchase can't be made.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. The Learning only user accesses the system > The desired item is searched and accessed >
  2. Buy it (for the first time) > Proceeded to the credit card payment > Complete the purchase and the order is approved >
  3. When the same course is searched again, the "Buy Course" button isn't displayed > Only "Start Course" is.

Resolution

Our Learning Engineering team has finalized their work on the situation and the fix is targeted to be delivered with the 2405 patch 5. Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors - Patch Details.

As per the Course Home Experience for Users with an External Shopping Account, the fix will consist of displaying the "Add to Cart" action on the course details page. The fix will not lead to any change on the UI regarding the actions seen on the library search results.

Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

See Also

2416242 - LMS Commerce - Knowledge Support and Tips

Keywords

buy, course, learning, only, user, start, again, cannot, can't, site, search, library, option, see, LRN-160942 , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS-EXT , Sites and External Users , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2405