SAP Knowledge Base Article - Public

3466476 - 1H 2024 Diagnostic Tool - The status of workflow approval flow is incorrect within the Diagnostic tool


The status of workflow approval flows is incorrect within the Diagnostic tool for Completed and Cancelled Workflows.

*Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental*


SAP SuccessFactors Employee Central

Reproducing the Issue

Prerequisites - The Diagnostic tool should have been enabled and system should have some results to test the workflows.

  1. Login to instance.
  2. Navigate to Diagnostic Tool and select workflow.
  3. Fill the required the details and search for Cancelled or Completed Workflows.
  4. Observe the search list, we could see the Current Workflow Status as Pending.
  5. When we search same workflow through Manage Workflow Requests Page, for the user it shows Cancelled or Completed.


  • The issue will be fixed via patch PTCH-43908(b2405p5) scheduled on 21st May 2024 for Preview and 24th May 2024 for Production environment.
  • For patch timelines, please review SAP SuccessFactors Patches Knowledge Base

See Also

Using the Diagnostic Tool | SAP Help Portal


KI2405, INC8175707, b2405, 1H2024, Diagnostic tool, manage workflow requests, pending, completed, cancelled, incorrect, ECT-235676 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , How To


SAP SuccessFactors Employee Central 2405