SAP Knowledge Base Article - Public

3466604 - Purchase Request ID and Purchase Order ID is Not Generated Once Service Order is Created And Released

Symptom

User created Service order and set to release but purchase request ID and purchase order ID generation is pending.

Environment

SAP Cloud for Customer

SAP Business ByDesign

Reproducing the Issue

1. Go to Service Order WorkCenter 

2. Navigate to New Service Order View

3. Fill Details and Save

4. Select Service Order ID

5. Choose Edit

6. Select Submit and Choose Release to Service Execution from drop down.

Once service order is released Purchase Request ID and Purchase Order ID will be automatically created which is not happening here.

Cause

Organizational unit to which Employee belong to is excluded for the operational purchasing in organizational work distribution.

Resolution

 
Steps to check excluded org units,

  1. Go to Organizational management workcenter
  2. Go to Organizational Work Distribution View
  3. Navigate to Work category "Business Area: Purchasing"
  4. Select Operational Purchasing
  5. Choose Show Excluded Org Units
  6. User can find the List of Excluded Org Units.

Follow below steps to include the Org Units mentioned in "Excluded Org Units" list ,

  1. Go to Organizational management workcenter
  2. Go to Organizational Work Distribution View
  3. Navigate to Work category "Business Area: Purchasing"
  4. Select Operational Purchasing
  5. Choose Edit
  6. Select Add Rule
  7. Enter Org Unit ID shown in "Excluded Org Units"
  8. Select Save and Close

Once all the org Units shown in Excluded list are included in Work category "Business Area :Purchasing" , User can Run a new Test so that Purchase Order ID and Purchase Request ID will be automatically generated after Service Order is created and released.

Keywords

Excluded Org Units , Include org units, pending purchase order ID ,pending Purchase Request ID, service order released , KBA , SRD-SRM-PRO , Purchase Requests and Orders , AP-OM , Organisational Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions