SAP Knowledge Base Article - Preview

3466904 - Tickets Created With Default Account Although An Active Contact Is Maintained

Symptom

Sending an E-mail to the E-mail channel is creating Tickets with Default Account maintained in the channel although the sender of the E-mail is maintained as an active Contact in the system and is assigned to an active Account.


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Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket , Default Account , Contact , Multiple Contact , Channel , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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