Symptom
Sending an E-mail to the E-mail channel is creating Tickets with Default Account maintained in the channel although the sender of the E-mail is maintained as an active Contact in the system and is assigned to an active Account.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Ticket , Default Account , Contact , Multiple Contact , Channel , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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