SAP Knowledge Base Article - Preview

3466993 - Incorrect Account Populated in Ticket Quick Create Despite Account Change in Agent Desktop

Symptom

When switching from confirming Account "A" to Account "B" in Agent Desktop, then creating a ticket in the Customer Hub, the Ticket Quick Create screen fills the account field with Account "A" instead of Account "B". 


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Environment

  • SAP Cloud for Customer
  • SAP Sales Cloud
  • SAP Service Cloud

Product

SAP Cloud for Customer core applications 2405

Keywords

Agent Desktop, Customer Hub, Ticket Quick Create, Account, Change Customer, Session Linkage, wrong account, QC, Account Determination, Automatic, Addon , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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