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SAP Knowledge Base Article - PreviewSymptom
When switching from confirming Account "A" to Account "B" in Agent Desktop, then creating a ticket in the Customer Hub, the Ticket Quick Create screen fills the account field with Account "A" instead of Account "B".
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Environment
- SAP Cloud for Customer
- SAP Sales Cloud
- SAP Service Cloud
Product
SAP Cloud for Customer core applications 2405
Keywords
Agent Desktop, Customer Hub, Ticket Quick Create, Account, Change Customer, Session Linkage, wrong account, QC, Account Determination, Automatic, Addon , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
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