Symptom
When opening the Appointment quick view, it is possible to notice that the Category field is Read-only.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Activities Workcenter.
- Go to Appointments view.
- Click any Appointment.
- Quick view will open.
- You will see that the Category field is not editable.
Cause
Technically speaking, after reviewing the category field's path(/BYD_COD/SalesOnDemand/Activities/Appointment/UI/COD_Appointment_QT.QT .Uicomponent) in the (UI) and examining the XML script, it has been confirmed that the field is configured as read-only with the property "ReadOnly = true."
This indicates that the field has been intentionally restricted from being edited or modified, likely to ensure data accuracy and consistency within the system. By setting the field as read-only, users are prevented from making changes to this specific field.
Resolution
This is the current expected behavior of SAP Cloud for Customer.
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2. If you are a customer:
Contact your Account Executive. Check the link https://www.sap.com/services/innovation.html#contact-us.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
Keywords
Quick view ; Read only ; Category ; field ; grayed out , KBA , LOD-CRM-ACT , Activities , How To