Symptom
When opening the Appointment quick view, it is possible to notice that the Category field is Read-only.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Activities Workcenter.
- Go to Appointments view.
- Click any Appointment.
- Quick view will open.
- You will see that the Category field is not editable.
Cause
Technically speaking, after reviewing the category field's path(/BYD_COD/SalesOnDemand/Activities/Appointment/UI/COD_Appointment_QT.QT .Uicomponent) in the (UI) and examining the XML script, it has been confirmed that the field is configured as read-only with the property "ReadOnly = true."
This indicates that the field has been intentionally restricted from being edited or modified, likely to ensure data accuracy and consistency within the system. By setting the field as read-only, users are prevented from making changes to this specific field.
Resolution
This is the current expected behavior of SAP Cloud for Customer.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Quick view ; Read only ; Category ; field ; grayed out , KBA , LOD-CRM-ACT , Activities , How To