SAP Knowledge Base Article - Public

3467041 - Some photos are not showing up in Org Chart and Position Org Chart after batch upload photos job


I have uploaded photos via batch upload job, then go to check the display behavior in the instance. The photos could be seen in People Profile, quick card, however, they could not show up for some users in Org Chart and Position Org Chart.


SAP SuccessFactors Employee Central

  • Position Org Chart

Reproducing the Issue

  1. Upload photos via Batch Upload job
  2. Go to Org Chart and Position Org chart to check
  3. Some photos are not loaded


The ratio of the photo is 0.45. This issue will happen when ratio >= 2 or ration <= 0.5. 


A fix is planned, however no confirmed date yet. 

As a workaround, the issue could be resolved via UI re-upload photo in people profile.


WEF-137233, not visible , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , Known Error


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions