SAP Knowledge Base Article - Public

3467170 - Learning history of employees cannot be viewed on My Team tab

Symptom

  • Cannot access the learning history of employees who are two or more levels below in the hierarchy.
  • When trying to view learning history of users on "My Team" tab, receive the below error:
    • "Unable to load your completed activities. Check your internet connection and try reloading."

Environment

SAP SuccessFactors Learning 2405

Reproducing the Issue

  1. Go to learning as manager
  2. Go to 'My team' tab
  3. Click on a user who is more than 1 level below me as manager
  4. Click on learning history
  5. Get error

Resolution

Our Learning Engineering team is currently investigating this issue. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated. 

Keywords

2405KI,My team,manager,learning history , KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , How To

Product

SAP SuccessFactors Learning 2405