SAP Knowledge Base Article - Public

3467176 - Missing 'Use Existing Account' Option in Create New Instructor Window - SAP Successfactors Learning 2405


After 2405 release, when attempting to create a new instructor, the 'Use Existing Account' option is missing. Instead, there are two 'Create New Account' options in the LMS > People > Instructor > Create New window.

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SAP SuccessFactors Learning 2405

Reproducing the Issue

1. Login system > Navigate to Learning Administration > People > Instructors > Create New.
3. Scroll down to VLS Settings.
4. Notice that there are two 'Create New Account' radio options, instead of one 'Create New Account' and one 'Use Existing Account' option.


This is a Known Issue in 2405 release.


The issue will be fixed in b2405.5 version.

The deployment date will be 21-May-2024 for Preview environment and 23-May-2024 for Production environment.


KI2405,Instructors, VLS settings, Use Existing Account missing, two Create New Account, duplicate radio option
, KBA , LOD-SF-LMS-VLS , Virtual Learning System , Known Error


SAP SuccessFactors Learning 2405


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