3467182 - Images are not Displayed in Template

When adding images to a template using "hotlinked image" or an "external image" stored on an external domain, Service Cloud V2 may not display these images in the Email editor when the template is added.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Go to Case
2. Open a Case
3. Create an Email
4. Add your Template which includes the Image

The images are not displayed, as the images hyperlinks have been blocked by Service Clouds content security policy.

• Add the domain name of the URL path for the image(s), to the allowed list in Content Security Policy Setting.
  1. Go to Settings
  2. Search for "Content Security Policy"
  3. Image Source
  4. Add the domain using the following format *.xxxxxx.com
• Use real image links
  • Upload the images to a website or image server.
  • Replace the image links in the template with permanent URLs.
    Example: <img src="https://yourcompany.com/images/logo.png" />
• Embed the image using Base64 (binary)
  • Convert the image to Base64 using a tool like https://www.base64-image.de/
  • Replace the image link with a Base64 string.
    Example:<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAA..." />
  • Tip:
    Use Base64 only for small images (like logos or icons). For bigger images, permanent links are better.

3475290 - Image in signature is not showing up in the email 

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