Symptom
You have a workflow that sends e-mails and on its rule log you noticed it failed. Error message in hyperlink shows workflow failed with message "Verify validity dates for recipients : ABC" (where ABC is an employee).
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Administrator work center.
- Select the Workflow Rules view.
- Select workflow rule DEF (where DEF is the workflow rule that failed).
- Click in the More button and select Rule Log option.
- Scroll until you see GHI (where GHI is the object ID that your workflow failed).
- Click in the Failed hyperlink.
You see the error "Verify validity dates for recipients : ABC" (where ABC is an employee).
Cause
ABC is not a valid employee anymore.
Resolution
- Go to the Administrator work center.
- Open the Employees view.
- Search for ABC.
You will see in 'valid from' column a date in the past.
Keywords
Workflow, Failed, Error, Message, Verify, validity, dates, recipients, Verify validity dates for recipients, employee , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SC-EML , Email , Problem
Product
SAP Cloud for Customer core applications 2402